Understanding the Waitlist in Kilo

The Waitlist feature in Kilo allows Athletes to ‘reserve’ a class that is at capacity with the capability of being added to the class when/if an Athlete cancels a reservation.

For Athletes: Join the Waitlist for an Event

1. Login to v1.usekilo.com
2. Select Schedule on the bottom menu
3. Click the "Class" to make reservation
4. Click “Add to Waitlist”
   1. The waitlist reservation will be viewable in the “My Events” tab with the tag “Waitlisted” and spot number on the waitlist (ie. Waitlisted #1).

   2. An athlete can view and edit upcoming reservations including Waitlist reservations.

      

For Athletes: Remove a Waitlist Reservation

1. Login to v1.usekilo.com
2. Select “My Events” on the bottom menu
3. Click the “Class” you are waitlisted in
4. Click “Leave Waitlist” and confirm leaving the waitlist
5. The Schedule will update automatically and remove the session from “My Events"

For Admin/Staff: Adding an Athlete to the Waitlist

1. Go to the Schedule in your Kilo account
2. Click on the class event that the Athlete would like to join
3. Select the Reservation tab
4. Click the Waitlist drop-down
5. Select '+ Waitlist Athlete'
6. Search for and select the Athlete
7. Save

For Admin/Staff: Remove an Athlete from the Waitlist

1. Go to the Schedule in your Kilo account
2. Click on the relevant class event
3. Select the Reservation tab
4. Click the Waitlist drop-down
5. Click the trash can icon to the right of the Athlete's name
6. Confirm that you'd like to delete the waitlist reservation

Waitlist Notifications

Athletes can receive a notification when moving from the waitlist to reserved when notifications have been added for this feature.

For further questions about the Waitlist in Kilo, email our Support team at hello@usekilo.com.