Update Account Settings in Kilo

Access Settings in Kilo by:

  1. Logging in to v1.usekilo.com
  2. Clicking on the user name in the bottom left of your screen
  3. Selecting "Settings"

The Settings editor will appear on your screen.

Review the video and notes below to understand these options and how to update them:

General Settings

  • In the general settings for your account, update fields specific to your business name, location, and contact information.
  • The Notify Email field should have the email address that will receive payment-related notifications for failed, successful, and refunded payments. This email will receive notifications when the "Staff" checkbox is selected.

Reservation, Waitlist, & Cancellation

Important note: When you update reservation, waitlist, and cancellation settings at the account or event level, this will not impact events that have already been added to the Kilo calendar. Therefore, if you change the settings related to classes or appointments while some of these are already scheduled in Kilo, you must go to today on the Schedule and edit all future instances of the event to capture the change. This help article will guide you on editing events in the Kilo Schedule.

  • Set reservation windows including how far out from and how close to a class session members can book.
  • Determine a general cancellation window for events. Within this window, members cannot cancel through the Kilo platform.
  • If you use a waitlist, set the general number used for your class sessions.
  • These settings can be overridden on an individual event basis when the event is created or when specific sessions are added to the calendar.

  • Admins also can disable athlete reservations if the athlete has a bill with the status “past due.”

    To utilize this feature, toggle on (blue) the setting “Disable athlete reservations if they have a past due bill.”

  • On the athlete view of Kilo V1, athletes are able to see which other clients are registered for a class on the schedule. 

    If you prefer to hide this feature, you can disable it in your account settings. To do so, simply toggle on (blue is on) “Hide list of reserved athletes on events in athlete view” under the Athlete App settings.


Notification Settings

  • Notifications for a variety of scheduled and payment-related events are available.
  • Notifications can be skipped entirely (select no one) or to athletes, staff, or the account admin - along with any combination of the three.

Additional Settings

  • Enter the number of minutes, hours, or days you would like to pass before an athlete appears on the MIA report on the Dashboard. This report represents the athletes who have not checked in to an event within the timeframe you set here.

For further questions about updating Settings in Kilo, email our Support team at hello@usekilo.com

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