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Sales Portal Purchases for Family Members - Knowledgebase / Gym Management Software / Sales Portal - Kilo Help Center

Sales Portal Purchases for Family Members

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Buyers in your Sales Portal and the Kilo app can purchase a package on behalf of someone else, such as a child, partner, or family member. They choose who the purchase is for during checkout and can create the right profile at that point, so the person doesn't need a profile before the purchase.


What you can do with purchasing on behalf of an athlete

  • Let buyers purchase for themselves or someone else in the same checkout

  • Let buyers create a linked or dependent profile during checkout

  • Tie each purchase to the correct athlete from the start

  • Keep attendance, billing, and communication records accurate


How buyers choose who the purchase is for

  1. The buyer chooses a billing plan, then logs in or creates an account in the Your Account step. This is the buyer's own account, even when they're purchasing for someone else.

  2. In the Who Is This For? step, the buyer selects themselves (shown with their name and (Myself)), someone already connected to their profile, Add a Linked Profile (unique email/login), or Add a Dependent Profile (managed by you).

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  3. The buyer clicks Continue and completes the rest of checkout.

The Order Summary lists the Athlete the package is for, so the buyer can confirm it's going to the right person before clicking Confirm purchase. For every checkout step, see Sales Portal Checkout in Kilo GMS.


Linked profile vs. dependent profile: which should buyers choose?

Profile type

Best for

How they log in

Who signs the waiver

Linked Profile

A partner, adult family member, or older child with their own email address

With their own email and password

The linked athlete, later, from their own account

Dependent Profile

A child or family member who shares the buyer's email address

They don't log in separately. The buyer manages their account.

The buyer, during checkout

Both profile types appear as connected profiles on the athlete records after the purchase.


Frequently asked questions

Does the person need a profile before someone buys a package for them?

No. The buyer can create a linked or dependent profile during checkout. If the person is already connected to the buyer's profile, they appear as an option in the Who Is This For? step.

Why does a linked athlete still need to sign a waiver after the purchase?

A linked athlete has their own account, so they sign their own waiver from that account. The buyer accepts the agreement during checkout because they're the one being billed.

Can a dependent log in to Kilo?

No. A dependent shares the buyer's email address and doesn't have a separate login. If the person needs their own login, the buyer should choose Add a Linked Profile and use that person's email address.

Whose payment method is used?

The buyer's. Payment methods added to a main account or any of its linked or dependent profiles are shared across the whole account group.


If you have questions about purchasing on behalf of an athlete in Kilo GMS, our Support team is happy to help. Reach us at hello@usekilo.com.

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