You can offer a free package in the Sales Portal, such as a free trial class or a community event, by adding a $0 billing plan and turning off its payment requirement. Buyers then sign up without entering a card, and checkout skips the Payment step.
What you can do with free packages
Offer free trials, intro classes, or community events online
Let buyers sign up without entering payment details
Share a free offer publicly or by private link
Collect athlete details and a signed waiver from free signups
Set up a free billing plan
Add a billing plan with a total price of $0 to the package. For billing plan steps, see Set Up Billing Plans for Packages.
Go to Products → Packages, click the action button to the far right of the package, then select Sales Portal Options.
Open the Billing Plans drop down.
Set the $0 billing plan's Sales Portal Visibility to Public or Private.
Set Requires Payment Method to No.
Click Save.
If Requires Payment Method stays set to Yes, checkout includes a Payment step and asks the buyer for a card, even though nothing is charged.
What buyers experience
Checkout for a free billing plan runs in five steps: Billing Plan, Your Account, Who Is This For?, Athlete Information, and Agreement & Waiver. There's no Payment step. The Order Summary shows $0.00 due today, and the buyer clicks Confirm purchase.
For the full walkthrough, see Sales Portal Checkout in Kilo GMS.
Frequently asked questions
Why is my free offer asking buyers for a card?
The billing plan's Requires Payment Method setting is set to Yes. Change it to No in Sales Portal Options, and checkout skips the Payment step.
Does a free signup create an athlete in Kilo GMS?
Yes. A completed free checkout creates an athlete with an active package, the same as a paid purchase.
Can I delete a test signup after trying my free offer?
No. Athletes with a package can't be deleted, even when the package is free. Test your free offer in an incognito or guest window and stop before Confirm purchase.
Helpful tips
Check the package's Athlete Status Upon Start before you share a free offer. If you use the Kilo GMS and Gym Lead Machine integration, a package that sets Member status marks the athlete as Won in Gym Lead Machine.
Make a free billing plan Private when the offer is only for invited guests.
Describe exactly what the free package includes, so buyers know what they can book after signing up.
When free packages are most helpful
Offering a free first class or intro session to new leads
Running a free community workout or open house
Collecting waivers and contact details for a free event
Giving partners or guests a complimentary visit through a private link
If you have questions about free packages in the Sales Portal in Kilo GMS, our Support team is happy to help. Reach us at hello@usekilo.com.