You can now add internal comments automatically as an action inside your Gym Lead Machine workflows. When a workflow runs, it can leave a note in the contact's conversation for your team, so the context is already there when someone opens the thread.

• Add an internal comment as an action in your workflows

• Give your team context in the contact's conversation without using notes or tasks

• Keep those notes internal to your team, separate from the messages your contacts receive

For the full walkthrough, see Add Internal Comments and At-Mentions to Conversations in GLM.