Your gym sends waivers, contracts, and other documents to you in the Kilo - Members app. You can sign them from the Documents screen, and go back to anything you have already signed to download a copy.
What you can do
See documents waiting for your signature
Sign a document from your phone
Go back to documents you have already signed
Download a PDF copy of a signed document
Open your documents
Open Kilo - Members and tap the person icon in the top left corner to open your Account.
Under Billing & Payment, select Documents.
The Documents screen has two tabs. Not signed opens by default and lists anything waiting on you, with the date each document was created. Signed lists everything you have already agreed to, with the date you signed it.
Sign a document
Open your documents and stay on the Not signed tab.
Select the document to open it, and read it.
Sign at the bottom of the document.
Select Execute to submit it.
Once submitted, the document moves to your Signed tab, where you can open it again any time.
Get a copy of a signed document
Open your documents and select the Signed tab.
Select the document you want.
Select Download PDF.
The document opens showing the date you signed and the signature you drew, so you can check you have the right one before downloading.
Frequently asked questions
I bought a package but cannot book a class. Why?
Check your documents for anything unsigned. Many gyms require a signed waiver or agreement before you can reserve a class. Open your Account, select Documents, sign whatever is waiting on the Not signed tab, and then try booking again.
Where do my signed documents go?
To the Signed tab on the Documents screen. They stay there, so you can open a copy whenever you need one.
Can I get a PDF copy of something I signed?
Yes. Open the document from the Signed tab and select Download PDF. The copy includes the signature you drew and the date you signed.
I do not agree with something in a document. What should I do?
Contact your gym administrator before signing. The document comes from your gym, so they are the ones who can explain it or send you a different version.
Helpful tips
Check your documents right after you join or buy a package, since unsigned documents can stop you booking
Read before you sign, since the document is an agreement with your gym
Download a PDF from the Signed tab whenever you need a copy of something you agreed to
Contact your gym administrator with any questions about what a document says
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.