If someone calls your gym and no one picks up, don't let that lead go cold! You can automatically send them a text message right after the missed call, with no typing needed.

Here's how to set it up in Gym Lead Machine using Linq Blue.

How Do I Set Up a Missed-Call Text-Back?

Create a workflow that triggers on missed calls and sends a text from your Linq Blue number.

Step 1: Open your workflows.

1. Log in to your Gym Lead Machine account.

2. Click Automation in the left-hand menu.

3. Click + Create Workflow and choose Start from Scratch.

4. Name your workflow something like "Missed Call Text."

Step 2: Set the trigger.

1. Click Add Trigger.

2. Choose Call Status.

3. In Filters, set:

   • Call Direction: Incoming

   • Call Status: Busy, Voicemail, and No Answer

4. Click Save Trigger.

This tells the system to start the workflow whenever a call is missed.

Step 3: Add the text message.

1. Click the + under the trigger.

2. Choose Send SMS.

3. Make sure your Linq Blue number is selected as the From number.

4. Type your message (you can copy this example):

   Hey! Sorry we missed your call. This is {{user.first_name}}, how can we help?

5. Click Save.

Step 4: Turn it on.

At the top right, switch the workflow from Draft to Publish.

That's it! Now when someone calls and no one answers, they'll automatically get a friendly text from your gym. Here is an example of what it can look like:

What Should I Check Before Using Missed-Call Text-Backs?

• Make sure your gym's phone number is set up with Linq Blue and can send texts. If you haven't activated Linq Blue yet, see Getting Started with Linq Blue (iMessage).

• You can test this by calling your number and watching the automation kick in.

If you have questions about missed-call text-backs in Gym Lead Machine, our Support team is happy to help. Reach us at hello@usekilo.com.