Payment Reports in Kilo

Two Payment Dashboard reports in Kilo will help you to understand the payments processing in your gym's Kilo account. These reports can be expanded by clicking on that section of the Dash. There, they can be further filtered and exported.

The two accounting reports are:

  • Pending Payments
  • Past Due Payments

Pending Payments

  • Payments for which the payment method is a bank account/ACH typically have the status "Pending" for approximately 3 business days while the funds are processed from the purchaser's bank account to your Stripe account.
  • While the invoice status is "Pending" the revenue is reported on the Pending report rather than Upcoming Revenue.
  • Once this payment is processed, the successful payment will appear on the Total Revenue MTD report.
  • As with the two reports above, the Pending Payments report can be filtered by Product/billing source and exported to a CSV file.

Past Due Payments

  • Payments will have the status "Past Due" or "Failed Past Due" for one of two reasons:
    • First, if a credit card or bank payment fails to process for any reason and the due date is a date in the past, it will receive the status "Failed Past Due" and appear on this report.
    • Second, if the payment method for an invoice is Cash/Check and the payment is not collected by its due date, it will have the status "Past Due" and appear on this report.

  • Using the action (blue arrow) button to the far right of each payment, you can Edit, Collect, or Void the payment.


  • For cash payments, you must manually Collect them for the revenue to be counted on your Total Revenue MTD report.
  • For credit card/bank payments, you should attempt manual collection when you've touched base with the client and have found it more likely that the payment will be processed successfully. If the payment continues to fail, the error message in the lower left of your screen will indicate the reason (for example, insufficient funds).

Off-Dash Reporting

  • Invoices for each athlete can be found within the Athlete Profile, in the invoices tab.
  • The Invoices report under Financials will also report on payments with any status. Learn more about the Invoices report here.

If you have further questions regarding Payment reports in Kilo, please contact the Support team at hello@usekilo.com.

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