Your invoices live under Billing & Payment in the Kilo - Members app. You can see what is coming up, look back at what you have already paid, email yourself a copy as a receipt, and pay an invoice that did not go through.
What you can do
See your upcoming invoices
Look back at previous and paid invoices
Open an invoice to see how the total was worked out
Email yourself a copy of a paid invoice
Pay an invoice that is past due or did not go through
Find your invoices
Open Kilo - Members and tap the person icon in the top left corner to open your Account.
Under Billing & Payment, select Invoices.
Everything appears in one list, newest activity first, with a status label on each invoice.
Reading your invoices
Each invoice in the list shows its status, its date, what it is for, and the amount.
Status | What it means |
|---|---|
Past due | The due date has passed and the invoice has not been paid |
Upcoming | A scheduled charge that has not been taken yet |
Paid | The payment has gone through |
Select any invoice to open Invoice Detail, which shows:
Athlete. Who the invoice is for.
Items. The package or membership being charged.
Auto pay. Whether this invoice is set to be charged automatically.
Payment method. The method set against this invoice.
Due Date. When the invoice is due.
Payment Date. When it was paid. This appears on paid invoices only.
Discount, Pre tax price, Tax, and Total price. How the final amount was worked out.
Pay an invoice
Use this when an invoice is past due, or when a payment did not go through.
Open your invoices and select the one you need to pay.
Select Pay Now at the bottom of Invoice Detail.
Choose a payment method already on your account, or add a new one.
Confirm the payment.
The invoice updates once the payment goes through.
Email yourself a copy
Open your invoices and select a paid invoice.
Select Email Invoice at the bottom of Invoice Detail.
The copy arrives at the email address on your account and works as a receipt for expenses, reimbursement, or your own records.
Frequently asked questions
A payment failed. Do I have to wait for my gym to charge me again?
No, you can pay it yourself. Open your Account, select Invoices, open the invoice, and select Pay Now. You can use a payment method already on your account or add a new one at that point.
Can I get a receipt for something I paid?
Yes. Open the paid invoice and select Email Invoice. It goes to the email address on your account.
Why is an invoice showing as upcoming?
It has not been charged yet. Upcoming invoices are scheduled charges on your packages and memberships. They move to Paid once they go through.
Why does my invoice total differ from the package price?
Open the invoice and check the billing breakdown. Invoice Detail shows the discount, the pre tax price, and the tax separately, so you can see how the total was reached. Contact your gym administrator if it still does not look right.
My invoice looks wrong. Who do I contact?
Contact your gym administrator. They create and manage invoices, so they are the only ones who can correct an amount or cancel a charge.
Helpful tips
Open your invoices if you get a message about a failed payment, since you can usually fix it yourself with Pay Now
Update your payment method as well as paying the invoice, so the next charge does not fail for the same reason
Email yourself a copy when you need a receipt, rather than asking your gym for one
Check the Auto pay line on an invoice if you are not sure whether a charge will be taken automatically
Contact your gym administrator about anything to do with the amount charged
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.