Your invoices live under the Documents tab in the Kilo app. You can see what is coming up, look back at what you have already paid, email yourself a copy as a receipt, and pay an invoice that did not go through.
What you can do
See your upcoming invoices
Look back at previous and paid invoices
Email yourself a copy of an invoice
Pay an invoice that failed or is past due
Pay using a method already on your account, or add a new one
Find your invoices
Select Documents at the bottom of the screen.
Select the Invoices tab at the top.
You will see your upcoming invoices along with the ones you have already paid.
Pay an invoice
Use this when an invoice is past due, or when a payment did not go through.
Go to Documents → Invoices.
Find the invoice you need to pay.
Select Pay Now.
Choose a payment method already on your account, or add a new one.
Confirm the payment.
The invoice updates once the payment goes through.
Email yourself a copy
Open the invoice and choose the option to email it to yourself. The copy arrives at the email address on your account and works as a receipt for expenses, reimbursement, or your own records.
Frequently asked questions
A payment failed. Do I have to wait for my gym to charge me again?
No, you can pay it yourself. Go to Documents → Invoices, find the invoice, and select Pay Now. You can use a payment method already on your account or add a new one at that point.
Can I get a receipt for something I paid?
Yes. Open the invoice and email yourself a copy. It goes to the email address on your account.
Why is an invoice showing as upcoming?
It has not been charged yet. Upcoming invoices are scheduled charges on your packages and memberships. They move to your paid invoices once they go through.
My invoice looks wrong. Who do I contact?
Contact your gym administrator. They create and manage invoices, so they are the only ones who can correct an amount or cancel a charge.
Helpful tips
Check the Invoices tab if you get a message about a failed payment, since you can usually fix it yourself with Pay Now
Update your payment method as well as paying the invoice, so the next charge does not fail for the same reason
Email yourself a copy when you need a receipt, rather than asking your gym for one
Contact your gym administrator about anything to do with the amount charged
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.