You can update your own contact details, address, emergency contact, and medical notes on the My Profile screen in the Kilo - Members app. Keeping these current matters because your gym uses them to reach you and to know who to contact if something happens during a session.
What you can do
Update your name
Update your phone number and date of birth
Update your address
Update your emergency contact information
Update your medical notes
Update your information
Open Kilo - Members and tap the person icon in the top left corner to open your Account.
Select Edit Profile below your name.
Update any of the fields you need to change.
Scroll to the bottom and select Update Profile.
Your changes are visible to your gym straight away. Select Cancel instead if you want to leave without saving.
You cannot change your email address on this screen. The Email field is locked, and the screen points you to Edit Login instead, which you reach from the Switch Account screen.
What is on the My Profile screen
The screen is divided into three numbered sections.
1. General Information. Your first name, last name, email address, phone number, and date of birth. First name and last name are required, and email is read-only. Enter your date of birth in YYYY-MM-DD format, for example 1990-07-24.
2. Address. Your city, state, ZIP code, and country. Country is required.
3. Emergency Info. Your emergency contact's name and phone number, and any medical notes your coaches should know about.
Required fields are marked with an asterisk. Both phone number fields include a country selector, so pick your country before typing the number.
Frequently asked questions
How do I change the email address on my account?
Use Edit Login, not the My Profile screen. The Email field on My Profile is read-only. To change your address, open your Account, select Switch account, scroll to the bottom, and select Edit Login, then choose Change Email.
What format should I use for my date of birth?
Use YYYY-MM-DD: four-digit year, then month, then day. July 24, 1990 is entered as 1990-07-24. The field will not accept other formats.
Why does my gym ask for emergency contact and medical notes?
So your coaches know who to call and what to be aware of during a session. Your gym decides what it needs here, so ask them if you are not sure how much detail to include.
Who can see my medical notes?
Your gym can. These fields exist so your coaching staff have the information they need. Contact your gym administrator if you have questions about how they handle it.
I cannot change one of the fields. What should I do?
If it is your email address, use Edit Login instead. For anything else, contact your gym administrator, since some details may be managed by your gym rather than edited by you.
Helpful tips
Update your phone number as soon as it changes, so confirmations and reminders reach you
Keep your emergency contact current, especially if the person you listed has changed number
Add medical notes your coaches should know about before your first session
Select the right country in the phone field before typing the number
Change your login email through Edit Login if your address has changed, since you cannot do it here
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.