If you cannot log in to your KILO website, the cause is usually a forgotten or mistyped password, and it is almost always quick to fix. This article walks you through resetting your password and working through the most common login problems so you can get back into your site.
What You Can Do
Reset a forgotten password from your website login page
Troubleshoot a password that is not being accepted
Fix a reset email that does not arrive
Get help when you are not sure which email is connected to your account
How to Reset Your Password
If you forgot your password, you can reset it yourself from the login page in a few minutes. Follow these steps:
Go to your website login page. This is usually your domain followed by /wp-admin (for example, yourgym.com/wp-admin).
Click "Lost Credentials." You will find this link just below the login form.
Enter your email address. Use the same email you were given access with, then click "Get New Password."
Check your inbox. You will receive an email with a link to reset your password. If it does not arrive within a few minutes, check your spam or junk folder.
Create a new password. Choose something secure that you will remember, and you will be back in.
If the reset email does not come through, or you are not sure which email is connected to your account, reach out to us at hello@usekilo.com, and we will help you get back in.
Troubleshooting Login Issues
Most login problems come down to a password typo, a missing reset email, or a browser issue. Work through these checks in order:
Wrong password? Check for typos and make sure Caps Lock is off. Reset your password if it still will not work.
No reset email? Wait a few minutes, then check your spam or junk folder.
Still cannot log in? Clear your browser cache, or try logging in from a different browser.
If you continue having trouble after these steps, contact KILO Support at hello@usekilo.com for assistance.
Frequently Asked Questions
How do I reset my website password?
Go to your login page at /wp-admin, click "Lost Credentials," and enter your email address. You will receive a reset link by email. Open it, create a new secure password, and log back in.
Where is my website login page?
Your login page is usually your domain followed by /wp-admin (for example, yourgym.com/wp-admin). This is where you sign in to manage your KILO website.
I never received the password reset email. What should I do?
Wait a few minutes and check your spam or junk folder first, since reset emails sometimes land there. If it still has not arrived, the email you entered may not match the one connected to your account. Reach out to hello@usekilo.com and we can confirm the right email and help you reset.
My password keeps getting rejected even though I think it is correct.
Check for typos and make sure Caps Lock is off, since passwords are case-sensitive. If it still will not work, reset your password from the login page rather than retrying, which avoids getting temporarily locked out.
I can't log in even after resetting my password. What now?
Clear your browser cache or try a different browser, as old saved data can block a successful login. If you still cannot get in, contact KILO Support at hello@usekilo.com so we can look into it with you.
I'm not sure which email is connected to my account.
Contact us at hello@usekilo.com, and we can confirm the email tied to your login. This is the most common reason a reset email never arrives, so checking it usually solves the problem quickly.
Helpful Tips
Save your login page (yourdomain.com/wp-admin) as a bookmark so it is easy to find.
Use the same email you were originally given access with when requesting a reset.
Check your spam or junk folder before assuming the reset email did not send.
Choose a password that is both secure and easy for you to remember.
When This Matters Most
These steps are most useful the first time you log in to a new KILO website, when you have not signed in for a while and have forgotten your password, or when a saved password stops working after a browser update. In each case, resetting from the login page is the fastest way back in.
If you have questions about logging in to your KILO website, our Support team is happy to help. Reach us at hello@usekilo.com.