If notifications from the Gym Lead Machine mobile app stop arriving on your phone, you can use Diagnose Notifications to find out why. The diagnosis runs four checks on your phone, sends you a real test notification, and tells you exactly what needs to change so you can get alerts about new leads, messages, and appointments flowing again.
What you can do with Diagnose Notifications
Run four notification checks with one tap: Network, Notifications, Sound, and Test delivery
Receive a real test notification and confirm whether it arrived
Resend the test notification if it doesn't show up
See what to change for any check that needs attention
Copy your results to send to our Support team
Re-run the diagnosis after you fix something
How do I find out why notifications aren't arriving?
Open the Gym Lead Machine mobile app on the phone that isn't receiving notifications.
Go to Settings (gear icon in the top right corner) → Additional Resources → Diagnose Notifications
Tap Start Diagnosis.
Wait for the test notification. When the app asks whether it arrived, tap Received or Didn't receive.
If the test notification hasn't shown up yet, tap Resend to send another one.
Review your results. Each check shows either a pass or needs attention.
If every check passes and the test notification arrived, notifications are working on your phone.
If something needs attention, the app will flag that for you and tell you what you can do to resolve it.
If you’ve tried addressing the issue and notifications still are not coming through, click “Copy Report” and paste it into a new email to hello@usekilo.com.
What does each check test?
Check | What it tests | What to change if it needs attention |
|---|---|---|
Network | Whether your phone has a working connection | Your Wi-Fi connection |
Notifications | Whether the app has permission to send notifications | Your notification permission for the app |
Sound | Whether your phone is set to play notification sounds | Your ringer, silent mode, or Focus mode |
Test delivery | Whether a real test notification reaches your phone | Tap Resend, then review the other three checks |
How do I fix a check that needs attention?
Follow the guidance the app shows under the failed check, then run the diagnosis again. Every check that needs attention tells you what to change.
Note which check needs attention and what the app tells you to change.
Make the change on your phone, for example, reconnecting to Wi-Fi, turning on notification permission for the app, or turning off silent mode or Focus mode.
Return to Settings → Additional Resources → Diagnose Notifications in the Gym Lead Machine mobile app.
Tap Run diagnosis to check again.
Frequently asked questions
Why am I not getting notifications on my phone?
The most common causes are a weak or missing network connection, notification permission turned off for the app, or your phone set to silent or Focus mode. Run Diagnose Notifications from Settings in the Gym Lead Machine mobile app to see which one applies to you.
What if every check passes but the test notification still doesn't arrive?
Contact our Support team and include your diagnosis report. If every check passes, your phone's connection, permission, and sound settings are set up correctly, so our team can look into delivery from there. Tap Copy report and paste the results into your email.
How do I send my diagnosis results to support?
Tap Copy report at the end of the diagnosis, then paste the results into an email to hello@usekilo.com. The report gives our team your full check results at once, so you don't need to describe each setting yourself.
Can I resend the test notification?
Yes. If the test notification doesn't show up, tap Resend to send another one before you answer Received or Didn't receive.
Do I need to run the diagnosis again after I change a setting?
Yes. Tap Run diagnosis after any change to confirm the fix worked and every check passes.
Helpful tips
Run the diagnosis as soon as you notice missed notifications, before changing settings at random
Check Focus mode and silent mode first if notifications arrive without sound
Answer the test notification prompt honestly; it's how the diagnosis confirms delivery
Copy the report before contacting support so you can send everything in one message
Re-run the diagnosis after every fix until all four checks pass
When this feature is most helpful
You've stopped receiving new lead or message alerts on your phone
Notifications arrive late, without sound, or not at all
You've switched to a new phone or reinstalled the app
A staff member reports missing notifications on their phone
You need to send our Support team clear details about a notification problem
If you have questions about notifications in the Gym Lead Machine mobile app, our Support team is happy to help. Reach us at hello@usekilo.com.