You can change the email address and password you use to log in from the Edit Login option in the Kilo - Members app. Your email and password are changed separately. If you cannot log in at all because you have forgotten your password, you can reset it from the login screen instead.
What you can do
Change the email address you log in with
Change your password while you are logged in
Reset your password when you cannot log in
Open Edit Login
Both changes start from the same place.
Open Kilo - Members and tap the person icon in the top left corner to open your Account.
Scroll to the bottom of the Account screen and tap Switch account.
Scroll to the bottom of the Switch Account screen and tap Edit Login.
Choose Change Email or Change Password.
Select Cancel if you opened the sheet by mistake.
Change your login email
Open Edit Login and choose Change Email.
Enter your new email address.
Select Save.
Use your new email address the next time you log in.
Change your password
Use this when you are already logged in and know your current password.
Open Edit Login and choose Change Password.
Enter your new password.
Select Save.
Your new password takes effect right away.
Reset your password when you cannot log in
If you have forgotten your password, you do not need to be logged in to reset it.
Open Kilo - Members.
Select the forgot password option on the login screen.
Enter the email address on your account.
Follow the instructions in the email you receive.
Frequently asked questions
I do not know which email address my account uses. What should I do?
Contact your gym administrator. They can see the email address on your account and confirm it, or update it for you if it is wrong or out of date.
The password reset email has not arrived. What should I do?
Check your spam or junk folder first. If it is not there, the address on your account may not be the one you are checking. Contact your gym administrator to confirm which address your account uses.
Does changing my login email change where my gym sends confirmations?
Check both places to be sure. Your login email and the contact details on your profile are edited in different screens, so update your contact information as well if you want everything going to the same address.
Can I change my password without knowing my current one?
Yes, using the forgot password option on the login screen. The steps above for changing your password from inside the app assume you are already logged in.
Why is Edit Login on the Switch Account screen?
Because it changes the login itself rather than any one profile. The email address and password you edit there are the ones you use to get into the app, whichever profile you switch to afterward.
Helpful tips
Update your login email and your contact information together, so nothing goes to an old address
Reset from the login screen rather than guessing repeatedly if you are not sure of your password
Contact your gym administrator if you are locked out and the reset email never arrives
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.