You can change the email address and password you use to log in from the Account section of the Kilo app. If you cannot log in at all because you have forgotten your password, you can reset it from the login screen instead.
What you can do
Change the email address you log in with
Change your password while you are logged in
Reset your password when you cannot log in
Switch between profiles and gyms from the same screen
Change your login email or password
Use this when you are already logged in and know your current password.
Go to Account.
Select Switch Profiles.
Select Edit Login.
Change your email address, your password, or both.
Select Save.
Your new details take effect right away. Use your new email address or password the next time you log in.
Reset your password when you cannot log in
If you have forgotten your password, you do not need to be logged in to reset it.
Open the Kilo app, or go to app.usekilo.com.
Select the forgot password option on the login screen.
Enter the email address on your account.
Follow the instructions in the email you receive.
Frequently asked questions
I do not know which email address my account uses. What should I do?
Contact your gym administrator. They can see the email address on your account and confirm it, or update it for you if it is wrong or out of date.
The password reset email has not arrived. What should I do?
Check your spam or junk folder first. If it is not there, the address on your account may not be the one you are checking. Contact your gym administrator to confirm which address your account uses.
Does changing my login email change where my gym sends confirmations?
Check both places to be sure. Your login email and the contact details on your profile are edited in different screens, so update your contact information as well if you want everything going to the same address.
Can I change my password without knowing my current one?
Yes, using the forgot password option on the login screen. The steps above for changing your password from inside the app assume you are already logged in.
Helpful tips
Update your login email and your contact information together, so nothing goes to an old address
Reset from the login screen rather than guessing repeatedly if you are not sure of your password
Contact your gym administrator if you are locked out and the reset email never arrives
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.