If your gym offers it, you can cancel a package yourself in the Kilo app. You keep using the package until its end date, so cancelling does not cut off access you have already paid for. It stops the package renewing for another cycle.
What you can do
Cancel a package from your phone, at any time
Keep using the package until its end date
Stop your membership renewing for another cycle
Check your remaining credits before you decide
Cancel your package
Open the Kilo app and tap Account.
Under Packages, tap My Packages.
On the Current tab, tap the package you want to cancel.
Scroll to the bottom of Package Detail and tap Cancel Package.
Read the confirmation, then tap Yes, Cancel. Tap Go back if you change your mind.
A green message confirms the package has been cancelled and that you can use it until its end date.
If there is no Cancel Package button at the bottom of the Package Detail screen, self-service cancellation is not available on that package. Contact your gym administrator and they can cancel it for you.
What happens after you cancel
You keep using the package until its end date. The date range is shown on the package in My Packages.
Auto-renew switches to Off, which you can see in the Billing section of Package Detail. No new cycle is created after this one.
The package still shows as Active until its end date, because you still have access to it.
Frequently asked questions
Will I lose the sessions I already paid for?
No. You can keep booking and attending until the package reaches its end date. To see what you have left, go to Account → Credits.
When does my access actually end?
On the package's end date. Open Account → Packages → My Packages and the date range appears under the package name.
There is no Cancel Package button. What now?
Self-service cancellation is not available on every package. Contact your gym administrator and they can cancel it for you.
Will I be charged again?
Auto-renew is turned off, so no new cycle is created after this one. If you have a question about a specific invoice or payment, your gym administrator can go through it with you.
Can I undo a cancellation?
Contact your gym administrator. They manage your packages and can help if you cancelled something by mistake.
Where do my cancelled packages go?
They stay under the Current tab until their end date, then move to Past. Open My Packages and tap Past to see packages that have finished.
Can I rejoin later?
Yes. Speak to your gym administrator when you are ready to come back, and they can set you up again.
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.