Your gym uses Kilo to manage classes, appointments, packages, and payments. Before you can reserve a class or update your payment method, you need to activate your account using the activation email your gym sends you, then log in.
What you can do once your account is active
Browse your gym's schedule and reserve classes
View and manage your upcoming and past reservations
See your package and track how many credits you have left
Update your contact details and payment methods
Sign and download documents your gym sends you
Activate your account
Your gym creates your account and sends you an activation email. You cannot create a Kilo account yourself.
Find the activation email in your inbox. If you do not see it, check your spam or junk folder.
Click the activation button in the email.
Set your password when prompted.
Activation is not finished until you set a password. If you click the button in the email but close the page before choosing a password, you will not be able to log in. If that happens, contact your gym administrator, and they can get you back in.
Log in to the Kilo app
You can use Kilo on your phone or in a web browser. Both use the same email address and password.
Download Kilo Gyms from the App Store or Google Play, or go to app.usekilo.com in a browser.
Open the app or the website.
Enter the email address your gym has on file for you.
Enter the password you created during activation.
Log in.
What you will find once you are logged in
Your dashboard is organized into a few main areas.
Account. Update your contact details and manage your payment methods.
Packages. View your current package and track your credit usage.
My Events. See your upcoming and past reservations, and cancel a reservation if you need to.
Schedule. Browse available classes and reserve the ones included in your package.
Documents. Sign waivers and contracts, and download them later if you need a copy.
Frequently asked questions
I never received my activation email. What should I do?
Check your spam or junk folder first, since activation emails often land there. If it is not there either, contact your gym administrator. They can confirm which email address is on your account and send the activation email again.
I clicked the link in the email, but I still cannot log in. Why?
Most likely, you clicked the activation button but did not finish setting a password. Activation takes both steps, and the account stays inactive until a password is set. Contact your gym administrator, and they can help you finish activating.
Do I have to download the app, or can I use a web browser?
Either works. Go to app.usekilo.com in any browser, or download the mobile app. Your email address and password are the same in both places, so you can switch between them whenever you want.
What is the app called in the app store?
Kilo Gyms. It is available in both the Apple App Store and the Google Play Store. Searching for "Kilo" on its own will bring up other apps, so search the full name.
Do I create my own Kilo account?
No, your gym creates it for you. You will receive an activation email once your gym adds you. If you have not received one and you expect to be set up, contact your gym administrator.
What email address do I log in with?
The email address your gym has on file for you, which is the same address your activation email arrived at. If you are not sure which address that is, or you need to change it, your gym administrator can look it up and update it.
Helpful tips
Activate your account as soon as the email arrives, so you are ready when you want to book
Set a password you will remember, since you will use it on both your phone and the web
Add app.usekilo.com to your phone's home screen if you would rather not install the app
Keep the Kilo Gyms app installed even if you usually book on the web, since it is faster for checking your schedule on the way to the gym
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.