You can browse and buy the packages your gym offers from Purchase Packages in the Kilo - Members app, and check the package you already have under My Packages. Your gym chooses which packages appear in the app, so what you see is specific to your gym.
What you can do
Browse the packages your gym has made available
Search by name or filter by category
See a package's full details before you commit
Choose between the billing plans on offer
Start booking classes once your purchase is complete
Find the packages your gym offers
Open Kilo - Members and tap the person icon in the top left corner to open your Account.
Under Packages, select Purchase Packages.
Search by name, or select a category to narrow the list.
Each card shows the package name, its category, whether it renews automatically, and the price.
Buy a package
Select the package you want to open Package Details.
Read What's included and Plan Details, which cover how many sessions you get and any commitment period.
If the package offers more than one billing plan, select the one you want.
Check the Payment Summary, which lists each installment and what you will be charged.
Select Continue to Payment.
Enter your payment details, or select a payment method already on your account.
Confirm your payment information and submit.
Select Cancel at any point before checkout to leave without buying.
After you buy
Sign any documents your gym requires. Open your Account, select Documents, and check the Not signed tab.
Go to Schedule to start reserving classes.
Some gyms require a signed waiver or agreement before you can reserve a class. If booking is not working right after a purchase, check whether you have documents waiting.
Frequently asked questions
I do not see a package my gym told me about. Where is it?
Your gym chooses which packages and billing plans appear in the app, and not everything is available there. Some are sold in person only, and your gym may send you a direct link to a specific price that is not listed. Contact your gym administrator, and they can tell you how to buy it.
Where do I see the package I already have?
Open your Account and select My Packages. That shows your active package and your membership details. Purchase Packages is for buying something new.
How many credits do I have left?
Open your Account and select Credits. It shows what you have available and what you have used. If the number looks wrong, contact your gym administrator, since they can see the full history on your account.
What is a billing plan?
It is how you pay for a package: the amount and how often you are charged. A package can offer more than one, so you may be able to choose between paying in installments, paying in full, or another arrangement your gym has set up. The Payment Summary on Package Details shows what each plan will charge you.
Why can I not book a class right after buying a package?
Check whether you have documents waiting to be signed. Many gyms require a waiver or agreement before you can reserve anything. Open your Account, select Documents, sign what is on the Not signed tab, and then try booking again.
Will my package renew automatically?
Check the package card or Package Details, which show either Auto-renew or No auto-renew. If you are not sure what happens when yours ends, check with your gym administrator before it runs out.
Helpful tips
Open Package Details before buying, since that screen shows what is included and how the payments are split
Compare the billing plans, as the total cost can differ between them
Check whether a package says Auto-renew or No auto-renew before you buy
Sign your documents straight after buying, so nothing blocks you when you go to book
Contact your gym administrator if the package you want is not listed
If you have questions about your account, your membership, or the classes at your gym, contact your gym administrator. They manage your account in Kilo and can help you directly.