Athlete Credit Dispensation

Kilo's credit dispensation feature gives you the flexibility to manage credits in a variety of ways.

1. Manual Credit Dispensation: You have the ability to make manual adjustments on 'active' and 'upcoming' packages by:

• Adding or deducting credits as needed.
• Extending the validity date of a set of credits to allow Athletes additional time to use their credits.
• Note: You cannot edit a dispensation period where rollover credits have been initiated.

To learn more about manual credit dispensation, see this Help article.

2. Automatic Credit Assignment (Improved): If a reservation is uncredited but has a valid credit available, Kilo will now automatically assign that credit nightly, in chronological order, for any reservations within the next 30 days.
3. Manual Credit Assignment:  You can now manually assign or reassign credits to uncredited reservations at any time, right from the Athlete profile.

• These changes help ensure credits are used where they’re needed, without you having to chase them down. This is especially useful when:
  • Members are booked for recurring appointments or multiple classes in bulk.
  • You manually adjust reservations or class availability.
  • Credits become available after the reservation was originally made.

See Athlete's available credits at a glance

Each Athlete profile is equipped with a "Credit" tab where you can check available credits quickly. The action button to edit is also available in Credits within the Athlete profile.

If you have further questions about credit dispensation, please contact our Support team at hello@usekilo.com.