Manually Dispense Credits for Packages

With Kilo's manual credit dispensation feature, you have enhanced flexibility for managing credit adjustments due to make-up sessions and missed appointments.

With this update, you now have the ability to open packages and make manual adjustments by:

  1. Adding or deducting credits as needed.
  2. Extending the validity date of a set of credits.

To adjust credit dispensations for an athlete

  1. Open the athlete's profile

  2. Click on the Package name under Active Packages or select the Packages tab in the profile and click from there.

  3. When the Package sidebar opens on the right, click the arrow below "Dispensations" to see the credit dispensation breakdown for the validity period of the passage. If there is only one set of credit dispensation for a package, there will not be a drop-down arrow.

  4. When the drop-down appears, or on the main Dispensations menu, you will see all dispensation sets for this Package with a blue arrow action button to the far right. ``

    In this example, the athlete is allowed to attend 2 Personal Training sessions per week, for 4 weeks. If your package only includes a single dispensation - such as 16 classes in 1 month - you will see only one set of credits.

  5. To change the dispensation for any set of credits, click on the but action (arrow) button to the right of that set of dates (i.e. 09/16/2024-09/22/2024). Select 'Edit.' A pop-up will appear which allows you to edit the number of credits available as well as the end date of the validity for this set of credits.


  6. On the pop-up, update the end date field on the pop-up to make these credits available to the athlete for a longer period of time.

    Important Notice: Extending the validity date of credits does not affect the start date of Upcoming packages or the billing dates. The original start and billing dates for upcoming packages will remain unchanged. Athletes will have access to the extended credits in addition to the ones included in their upcoming package.

  7. Alternatively, or in addition, you can update the total number of credits you would like the athlete to have for that time period.

    Their number of credits will control how many sessions they can register or be registered for on the Schedule for that period of time.

If you need to add credits to a package that the system has not yet generated, use the Action menu for the Package (seen in the upper right of the screenshots above) to "Renew Now."

Then, in the Packages tab of the athlete's profile, you will see both the Active and Upcoming Packages. Following the steps above, you can add credits to the upcoming Package.

To check available credits at a glance

Each Athlete profile is equipped with a "Credit" tab where you can check available credits quickly. The action button to edit is also available in Credits within the Athlete profile.


If you have further questions about manual credit dispensation, please contact our Support team at hello@usekilo.com.