Adding Payment Method to Kilo: Athlete Guide
Whether you’ve recently migrated to Kilo or are launching as a brand-new gym, it’s important to know how to guide athletes through adding their payment method.
Athletes in your Kilo account can add a payment method by following these steps:
Account Activation – After you invite an athlete to activate their Kilo account, they’ll receive an activation email from the system.
Set Password – Athletes will accept the invite by clicking the activation link in the email and creating their Kilo password.
Log In – They can log in to Kilo either:
- In a web browser at app.usekilo.com, or
- By downloading the Kilo app from the Apple App Store or Google Play Store.
- Add Payment Method – Once logged in, they go to Account in the athlete app and enter their payment information.
- For bank accounts, it is preferred that the Athlete open app.usekilo.com in their Chrome browser, log in to Kilo, and then follow the Stripe payment wizard to connect with their bank. We have some reports of this process timing out when completed on the mobile app and our development team is working to address the issue.
Kilo also provides a Client Email Template in our Help Library which you may customize and send to your Athletes. This email offers clients details about finding and using the Kilo Gym Management system.
For further questions about athlete capabilities in Kilo, email our Support team at hello@usekilo.com