Follow-up Package (Auto-Renew Into A Different Package!)


Owners and Staff may now create packages which auto-renew into a different package! This feature is especially beneficial for promotional packages such as trials, intros or OnRamp offers that convert members to standard membership packages.

Important: You can only set a follow-up package if Auto Renew is turned off on the original membership.

This feature is designed specifically for one-time memberships that should convert into ongoing memberships after the initial term ends.

Follow-Up Package Use Cases

Add Follow-Up Package in the Package Bulder

In the Package Builder, create a 1 week Trial package which is set to automatically renew into an 8x per Month package upon expiration.

  • If Auto Renew is off a follow-up package can be included for the package to rollover into a different one.
  • When the package with the 'Renew Into a Different Package' setting is created, the selected package is immediately added to the Athlete account in a 'Upcoming' state.
  • The start date of the upcoming package is pre-set to align with the end date of the current package.
  • The new package inherits all standard renewal settings (i.e. auto renew logic) from its template.
  • The system will automatically activate the Upcoming package as soon as the current package expires.

In this example, a Trial Athlete receives unlimited CrossFit classes for 1 week.

Package details which the Trial will roll into:

When the trial week ends, the Athlete will immediately begin with the new 12 session pack of CrossFit classes valid for 1 month.

Add Follow-Up Package During the Sale

At the point of sale, establish the initial package and identify the subsequent package the athlete will transition to upon completion of the trial or OnRamp program.

In this scenario, the owner is adding a trial package of CrossFit that is valid for one week. The owner has selected the "Include Follow-up Package" option and may choose the follow-up package and billing plan from the dropdown menu.

Package behavior for the follow-up package will follow the setting as designated in the package.


Our Team is hopeful this exciting new feature provides a streamlined way to support customer retention and package continuity, making it easier than ever to guide clients through their journey.

If you have further questions about adding Packages in Kilo, email our Support team at hello@usekilo.com.

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