If you've opted into the Premium Feature Upgrade, you have access to the Conversation AI bot in your Gym Lead Machine account. This article covers how the bot's modes and channels work, how to train it so it can answer members and leads accurately, and how to configure, test, and use it in workflows.
If you don't have the Premium and AI features and would like to consider an upgrade, email hello@usekilo.com.
What you can do with Conversation AI
Choose how actively the bot responds, from fully off to fully automatic
Turn the bot on for the specific channels your gym uses
Train the bot from your existing web content, a Google Doc, or manually written question-and-answer pairs
Set the bot's intent so it either answers general questions or books appointments
Test bot responses before turning them loose on real contacts
Trigger bot training and responses from inside a workflow
Conversation AI modes
The Conversation AI bot operates in three modes for your sub-account:
Off: The default mode. The bot is inactive for contacts, but bot training and the Bot Trial are still available so you can train and test before you launch.
Suggestive: Bot responses appear in the message composer box. You can send the suggested reply as is or edit it before sending.
Auto-pilot: The bot responds to contacts automatically on your gym's behalf.
Supported conversation channels
The bot currently supports:
SMS
Facebook (FB)
Instagram (IG)
Web Chat (SMS Chat)
Live Chat
WhatsApp
To choose which channels the bot uses, go to Settings → Conversation AI and add channels from the Supported Channels dropdown.
How do I train the bot?
Training your bot starts with creating a Knowledge Base.
Once a Knowledge Base is created
Go to AI Agents, Conversation AI, Agent List
Then select your agent to edit (three vertical dots, then Edit)
Find Bot Training in your Conversation AI settings.
Connect an existing Knowledge Base by selecting “Add Knowledge Base Trigger” or create a new one
Click Save
Test your bot.
If you have questions about training your Conversation AI bot in Gym Lead Machine, our Support team is happy to help. Reach us at hello@usekilo.com.