Tip of the Week #72: How to Help Prevent Negative Reviews from Showing Up on Google or Facebook

Have you ever sent out a review request and gotten a negative review in return? That can be a tough blow—especially when you work so hard to provide great service. This week, we're going to walk you through a simple but powerful way to reduce the chances of negative reviews showing up on your public profiles like Google or Facebook—by using a smart landing page setup inside your Gym Lead Machine account.

The Problem

When you send a review request through GLM (either directly from the Reputation section or via an automated workflow), it usually links straight to your Google or Facebook review page. That means every client—happy or unhappy—can leave public feedback.

But what if we could filter those responses first?

The Smart Solution: Pre-Screen Review Landing Page

Instead of sending review requests straight to your Google or Facebook pages, you can first send people to a custom landing page inside Gym Lead Machine. Here's how it works:

Step 1: Create a “Review Filter” Landing Page

Go to Sites inside GLM and create a simple page with two buttons:

  • Yes, I had a great experience
  • No, something wasn’t right

If the client clicks Yes, they’re redirected to your public review page (Google or Facebook).

If they click No, they’re sent to a feedback form instead. This form allows them to share their concerns privately, without leaving a public negative review.

  1. Go to Settings > Reputation Management > Review Link.
  2. Instead of using the default Google or Facebook links, select Custom Link.
  3. TURN OFF YOUR REVIEW BALANCING (Not mentioned in the video)
  4. Paste the link to your new landing page here and click Save.

Now, anytime you send a review request—manually or through a workflow—it will direct clients to your filter page first.

Step 3: Set Up the Redirects

Inside the landing page editor:

  • Set the “Yes” button to redirect to your Google or Facebook review link.
  • Set the “No” button to redirect to your internal feedback form.

You can also include a thank-you page after the form submission.

Final Result

Instead of risking a negative public review, you give clients a chance to share concerns privately—protecting your online reputation while still gathering valuable feedback.

And that’s your Tip of the Week! Set this up once inside GLM and you’ll feel a lot more confident sending out review requests—knowing you’ve got a built-in safeguard for unhappy clients.

Let us know if you need help setting this up!