Kiosk and Athlete Check-In

The goal of the Kiosk and athlete check-in experience is to make check-ins faster, clearer, and easier for both staff and members. If you're looking for a smooth check-in process with clear visibility into class eligibility, the Kiosk feature helps keep everything simple and easy to manage.

Check-ins via Events on the Schedule

1. Event Navigation When you open an Event on the Schedule, the Reservations tab appears first instead of the Details tab, so you can get straight to check-ins.

   

2. Fast Check-Ins The Check-In button appears within the Reservations tab. Checking in an athlete from the Schedule takes only two clicks.

   

Check-ins via the Kiosk

Staff Kiosk View

Staff can view all classes happening that day, check athletes in, and see who is eligible for a class even if they haven't reserved. The Eligible view is also available from the Reservations tab in the Event menu.

How the Staff Kiosk behaves:

• Athlete alerts (such as a past due bill or an unsigned document) stay visible under each tab, giving staff full context at check-in.
• Once you check an athlete in, their name leaves the Reserved tab and appears only in the Checked In tab.
• When you search for an athlete and submit an action (check-in, no-show, and so on), the search bar clears and you stay on the tab you're working in.

• The check-in screen is sized for easier viewing.

  

From the mobile app, staff can tap the screen icon to launch the Staff Kiosk view — giving them a quick look at all upcoming events and easy access to check-ins.

Athlete Kiosk Mode

Athletes can find their name on the Reserved, Checked In, or Eligible tabs.

• Open an upcoming class with the See Class button, locate your name on the reserved list, and check in with a single click, no searching required.
• If needed, athletes can search for their name on the Reserved or Eligible lists.

How the Athlete Kiosk behaves:

• Once an athlete checks in, their name leaves the Reserved tab and appears only in the Checked In tab.
• After a successful action, the screen returns to the class list (Reserved) view.
• When a class or appointment has ended (past its end time), its card is removed from the list to keep the check-in flow clean.
• After check-in, the Check-In button is replaced by Checked in text with a checkmark icon.
• Athletes can still check in even if they have a past due bill or an unsigned document.
• Athlete alerts are hidden in the Athlete Kiosk to protect member privacy.

Locking the Kiosk in Athlete Mode

You can lock the Kiosk on a front-desk iPad or computer by entering Athlete Mode using the button in the top right. This mode prevents athletes from seeing sensitive data when they self-check in to classes or appointments.

If you have questions about using the Kiosk in Kilo, contact our Support team at hello@usekilo.com