Email Service Outage Notification

We know how important clear and timely communication is — especially when it comes to following up with leads, clients, and your team. Right now, there’s a known issue with the email system used by Gym Lead Machine (GLM) that’s causing emails to not send or be received properly.

If you’ve noticed emails going unanswered or things not firing off like they should, it’s not just you — and you’re not crazy. The issue has been confirmed, and the support teams are actively working to get it resolved.

We wanted to get ahead of the frustration and let you know what’s happening, what to expect, and how to keep things moving in the meantime.

What’s Happening:

  • Emails from/to Gym Lead Machine (GLM) are currently affected by a service outage.
  • This may impact automations, workflows, and regular replies from your lead nurture systems.
  • The technical support teams have escalated the issue to their email service provider and are working to restore full service.

What You Can Do Right Now:

✅ Use SMS, phone calls, or Facebook messages to communicate directly with leads and members.

✅ Let your audience know about the issue, so they aren’t sitting around waiting on an email that may not come through.

✅ We recommend checking in manually on any hot leads or scheduled follow-ups until this gets fixed.

Here are a couple of templates you can use to keep your audience in the loop.

Example Social Media Post:

⚠️ Quick Heads Up on Emails! ⚠️

The email system we use to stay in touch with everyone is currently down. If you’ve been waiting on an email from us, we promise we’re not ghosting you — the messages just aren’t sending right now.

We’ll let you know as soon as it’s back up and running. In the meantime, if you need us, shoot us a message here on Facebook, text us, or give us a call.

Thanks for your patience while the tech folks get it sorted out!



Simple SMS to Send to Contacts:

Hey — just a heads up that our emails aren’t working right now due to a system-wide issue. If you’re waiting on a reply or info from us, feel free to text or call instead. We’ll keep you posted when it’s back up. Thanks for your patience!