Tip of the Week #36-How to Use Internal Comments in Gym Lead Machine

In this week's Tip of the Week, I want to show you a simple but powerful feature inside Gym Lead Machine that you might not be using yet—Internal Comments.

What Are Internal Comments?

Internal Comments allow you and your team to communicate within a contact's profile without the contact seeing the conversation. This is great for keeping track of important notes, coordinating follow-ups, or just making sure everyone on your team is on the same page.

How Do They Work?

In the video, we look at an example:

• I’ve pulled up a contact, and you can see an internal comment I added.
• Another team member responded, and the conversation is only visible to internal users.

One of the best features of Internal Comments is mentions. If someone @mentions your name, you can receive a notification, ensuring you never miss an important update.

How to Add an Internal Comment

1. Open the contact's profile.
2. Navigate to the Internal Comments section.
3. Click to add a new comment.
4. Type @ followed by a team member’s name to tag them.
5. Post your comment—it will remain hidden from the contact.

Using Internal Comments can streamline communication between you and your team, making it easier to collaborate and manage leads effectively.