Renewing Social Media Tokens in the Social Planner

Authentication tokens, which connect your various media accounts to Gym Lead Machine, expire after a timeframe specified by the social media platform policies. When a token expires, it requires you to reconnect or re-sign into that platform to renew the ability to post to the platform via GLM’s Social Planner. 

When posts fail in the Social Planner, you will typically see a reason in the Failed Posts tab which includes the mention of an expired token. 

To reconnect this platform to GLM, you may first try the Reconnect option under the Accounts field in the upper left of your screen.

At times, the Reconnect flow through your social media account will not address the issue. In those cases, the token needs to be deleted entirely.

Delete a token by going to the token settings through the Gear icon.

Once there, click the trash can icon to the far right of the disconnected account.

Then, navigate back to the Social Planner main screen, return to the accounts list, and select “Add Account.”

Follow the social platform’s steps to connect to Gym Lead Machine.

If you have followed all of these steps - both the “Reconnect” option as well as deleting and reconnecting the social platform - without success, please reach out to our Support team at hello@usekilo.com. Be sure to include the details of which social media platform requires attention and what steps you’ve attempted so far. The team will be glad to assist you!