Client Email Template for New Kilo Users (Details)

New Kilo gym management system users may use this email template to offer their client details about finding and using the Kilo gym management system.

Dear [Gym Name] Members,

We hope this message finds you well. We're thrilled to announce that the time has finally arrived to introduce you to our brand-new member management software, Kilo! As we strive to enhance your gym experience and provide you with more convenient and efficient services, Kilo is here to transform the way you interact with our facility.

Accessing Kilo

To get started with Kilo, you'll soon receive an activation email in your inbox. Please keep an eye out for this important invitation. Here's what you need to do next:

  1. Click on the activation button within the email, and follow the simple prompts to set up your Kilo password.
  2. Once you've activated your account and created a password, you can access Kilo anytime by visiting v1.usekilo.com or downloading the Kilo mobile app.
  3. On the login screen, enter your email address and the password you've just set up.

  4. For your convenience, Kilo offers a "Remember me" option on the login screen, which will keep you logged in for 30 days, reducing the need to log in frequently.

After logging in to Kilo

Your Athlete Dashboard in Kilo is designed for easy access to all key features:

  • Account: Update your contact details and manage payment methods seamlessly.
  • Packages: View your current membership package, track credit usage, and stay on top of your plan.
  • My Events: Quickly view and manage your upcoming and past class reservations, including one-click cancellations.
  • Schedule: Browse available classes, see when they’re happening, and easily register for those included in your membership.
  • Documents: Sign waivers and contracts with ease, and download them anytime for future reference.

Kilo has been designed to make your gym experience more seamless and focused on achieving your fitness goals. We're excited to get started!


Should you have any immediate questions or concerns regarding this exciting transition, please don't hesitate to reach out. We're here to assist you every step of the way.


Thank you for your continued trust in [Gym Name], and here's to achieving your fitness goals together!