Troubleshooting the Dashboard in GLM

If you are having trouble with your GLM dashboard load speed, there are a few tricks you can use to fix this. You could be having a cache or temporary data issue. 

Clear Site Data for app.gymleadmachine.com

For PC

  1. Go to app.gymleadmachine.com
  2. Right-click and choose Inspect or use the shortcut CTRL + SHIFT + I (that's I for Inspect)
  3. Choose Application in the upper menu
  4. Choose Clear Storage on the left
  5. Click the Clear Site Data button until the circle is empty (1-2 times)
  6. Refresh the page & sign into GLM

For Chrome on Mac

  1. Go to app.gymleadmachine.com
  2. Control + click and choose Inspect or use the shortcut COMMAND + OPTION + I (that's I for Inspect)
  3. Choose Application in the upper menu
  4. Choose Storage on the left
  5. Click the Clear Site Data button until the circle is empty (1-2 times)
  6. Refresh the page & sign into GLM

For Safari on Mac

  1. Open Safari and go to Safari -> Settings
  2. Go to Privacy
  3. Click to Manage Website Data
  4. Type app.gymleadmachine.com into the search
  5. Click Remove

Clear Your Browser Cache

If clearing the site data for app.gymleadmachine.com doesn't speed up the system or get you back to operating as expected, please take the next step to clear your browser's cached data.

You will need to use specific instructions from your browser of preference: 

Still Struggling?

If you clear site data and cache but GLM still isn't loading, here are your next steps:

  1. Try to open app.gymleadmachine.com a different browser than you normally use and note if hat works. If it does, that means the issue is with your primary browser. Make sure you've cleared the cache completely and started in a fresh window.
  2. Try to open GLM on a different device.
  3. Take a video of you clearing your site data and primary browser's cache (we recommend the free extension Loom), but GLM still not loading.
  4. Email hello@usekilo.com with the video and also let us know if you are able to open GLM on a new browser or device. We'll open a ticket with the platform developers to help you get back to using GLM as soon as possible.