Troubleshooting Load Issues for Gym Lead Machine and Kilo Gym Management

When there are global issues affecting any Kilo platform, we will always notify you and provide transparent timelines for resolution.

If no outage has been reported, most loading or performance issues are typically caused by data caching on your individual device or browser.

If you are having trouble loading Gym Lead Machine (GLM) or Kilo Gym Management (GMS) in your browser, or if either platform is running slowly, try the steps below.

Browser Recommendation

For the most reliable experience, we strongly recommend using an up-to-date version of Google Chrome.

Safari’s privacy and security settings often block core functionality of modern web applications, including GLM and GMS. Using Chrome avoids these issues and ensures the platform runs smoothly.

1. Clear Site Data

For PC (Chrome)

  1. Go to app.gymleadmachine.com or app.usekilo.com
  2. Right-click and choose Inspect, or press CTRL + SHIFT + I
  3. Select Application in the top menu
  4. Choose Clear Storage in the left sidebar
  5. Click Clear Site Data until the circle is empty (usually 1–2 times)
  6. Refresh the page and sign in

For Mac (Chrome)

  1. Go to app.gymleadmachine.com or app.usekilo.com
  2. Control-click and choose Inspect, or press COMMAND + OPTION + I
  3. Select Application in the top menu
  4. Select Storage on the left
  5. Click Clear Site Data until the circle is empty (usually 1–2 times)
  6. Refresh the page and sign in

For Mac (Safari)

  1. Open Safari → Settings
  2. Go to Privacy
  3. Click Manage Website Data
  4. Search for app.gymleadmachine.com or app.usekilo.com
  5. Select the domain and click Remove

2. Clear Your Browser Cache

If clearing site data does not improve speed or resolve your loading issue, the next step is to clear your browser’s cached data.

Please follow the instructions for your browser:

  • Chrome
  • Firefox
  • Safari
  • Internet Explorer (if still in use)

3. Still Having Trouble?

If GLM or GMS still won’t load after clearing site data and cache:

  1. Try a different browser
    • If the platform loads in another browser, the issue is isolated to your primary browser.
    • Make sure you’ve cleared its cache completely, including cookies and saved sign-in data, and try again.
  2. Try a different device
  3. Try a different network
    • Switch between mobile data and Wi-Fi, or try a different Wi-Fi network.
    • Some networks have security rules that can block access to the apps.
  4. Record a video of the issue
    • Use Loom (free) or your preferred screen video tool.
    • Please show the steps of clearing site data and cache, followed by the platform still failing to load. Record your full screen so the browser and address bar are visible.

  5. Email Support

    Send the video and a summary of what you tested (new browser, device, network) to hello@usekilo.com.

    We’ll open a ticket with our platform developers and help you get back to using your Kilo platforms as quickly as possible.